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20% off all orders over $50! Discount automatically applied at checkout.

Shipping & Returns Policy

Shipping

All orders under $50 will be charged a flat rate shipping fee of $6. Orders over $50 qualify for free shipping. At this time, My Nordic Christmas does not ship items outside the 50 contiguous United States.

Our shipping and delivery days are Monday through Friday, excluding holidays. On the day your order ships you will receive an email from us with the shipping confirmation number. For other shipping options, please contact us at info@mynordicchristmas.com

Return Policy

Customer satisfaction is our principal concern at My Nordic Christmas. If for any reason you are not satisfied with your purchase please contact us. We gladly accept returns within 30 days of the shipping date and we will exchange it or issue a refund as long as all items are packed in their factory packaging and are not in any way in a condition that would make them unsellable to someone else.

If you are not fully satisfied with an item and wish to return or exchange it, just place the item in its original factory packaging and pack in a suitable shipping container and follow these simple steps: Contact our customer service department at (801)810-7305, Monday through Thursday 9:00 a.m. to 4:00 p.m. (Pacific Time) or e-mail us at info@mynordicchristmas.com with the following information:

  1. Your name, address and phone number
  2. Reason for return
  3. Order number
  4. Request for refund or exchange

Once we receive your information, we will assign you a Return Authorization Number (RA#). This RA# will ensure prompt and proper handling of your refund or exchange. We are unable to accept returns of merchandise that has been used, soiled or damaged. Returns are subject to inspection upon arrival and credit is pending approval upon arrival. Merchandise must be returned with original packaging and/or tags intact to ensure complete credit. Please include a copy of your receipt with your return.

 We are committed to courteous service and customer satisfaction. Any errors must be reported within 7 business days of receipt of the merchandise. Please carefully review your order before submitting and upon receipt of your goods.

We will issue a full refund for the price of any product you return if it meets the above conditions. Write your RA# on the packing slip and return to:

 

My Nordic Christmas

7458 Tyler Pl

Rancho Cucamonga, CA 91730

 

Please return your items via UPS, FEDEX or Insured Parcel Post. This protects you in case the gift is damaged or gets lost in transit. Shipping and handling fees are not refundable. Please be sure to insure your returned merchandise as My Nordic Christmas cannot be held responsible for reimbursement or compensation of lost merchandise. If you are returning a gift because it arrived to you damaged, we will refund your shipping costs. Refunds will be credited to your card within 10 days and this refund should appear in one to two billing cycles.

All sales become final after 30 days.

Can I track my order?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where do you ship to?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

What are your shipping rates?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!